Shipping policy

At the time of checkout, please ensure that your shipping address is accurate. We cannot be held responsible for lost packages due to invalid or incorrect addresses provided by the customer.

All orders will be shipped via trusted carriers such as Royal Mail, DPD, or UPS.

Order processing typically takes 3-5 working days. Please allow up to 6 working days before contacting us about the status of your order. However, please note that items often arrive sooner than the estimated timeframe.

For any inquiries or concerns regarding shipping, feel free to contact our customer support team at info@bearbuild.co.uk within the specified timeframe.

Orders Outside of the UK May Incur Import Fees

Customers outside of the UK may be subject to import duties or taxes upon delivery. These charges are the responsibility of the customer.

However, if you're located within the EU, we will fully reimburse any import fees paid. Simply provide proof of payment, and we’ll process your refund accordingly.